Frequently Asked Questions

1. Why choose us ?

            Because we value your event like it is ours.

            Low Prices

            No Minimums

            Complimentary Setup and Tear downs for all delivery orders.

            We service all over the state of Illinois

2. What's the delivery fee?

We charge based on the items rented and the mileage travelled from our office location.

3. Do you charge for Setup and Tear down?

             No. That means all our rentals come with complimentary setup and tear down*.

             *However this feature applies only if we deliver.

             If you pickup our equipment yourself, we do not come setup and teardown and you're responsible to return the items in their original condition.

4. What is your Refund Policy?

We understand that plans can change, and we strive to accommodate our customers while maintaining fairness and efficiency in our operations. Please review our refund policy below:

100% Refund – Cancellations made within 24 hours of booking are eligible for a full refund.

75% Refund – Cancellations made after 24 hours of booking but more than 14 days prior to the event start date are eligible for a 75% refund of the total rental amount.

No Refund – Cancellations made within 14 days of the event are not eligible for any refund, as we have already reserved your requested items and allocated resources.

All refund requests must be submitted in writing via email to [email protected]. Refunds will be processed within 5–7 business days of approval.

5. Do you work with other vendors?

             Yes, We work with other vendors.

             You're welcome to utilize our low prices on our products and work with other vendors as addon to bring your vision to life for your event