Frequently Asked Questions

• High-quality rental items that are clean and event-ready
• Reliable service with clear, prompt communication
• Upfront pricing with no hidden charges.
• No minimums

• 100% refund if canceled within 24 hours of booking, provided the event date is at least 7 days away.
• 75% refund if canceled more than 7 days (1 week) before the event date.
• No refunds for cancellations within 7 days (1 week) of the event.
• Deposits are non-refundable and required to secure your event date.
• All refunds are subject to a 3% credit card processing fee.

Yes, a 25% non-refundable deposit is required to confirm your booking and secure your event date. Your reservation is not guaranteed until the deposit is paid. The remaining balance is due at least one week before your event.

Yes, we offer delivery services for all our rental items. Delivery fees vary depending on your location and items rented.

Effective September 20, 2026, customer pickup will no longer be available.

After careful consideration, we have made the difficult decision to discontinue customer pickup due to recurring challenges with late arrivals, missed pickup and return appointments, and improper handling of rental equipment.

Going forward, all rental orders will be delivered and picked up by our team. This change will help us better protect our rental inventory, maintain reliable scheduling, and ensure every customer receives clean, well-maintained equipment on time.

We truly appreciate your understanding.

We take communication with our clients very seriously and make every effort to respond as quickly as possible.

If we miss your call, we are likely setting up an event or working in an area without reliable phone service. We return all unanswered calls the same day as soon as we are available.

If you were expecting an email from us but have not received it, please:

1. Check your spam or junk folder.
2. Make sure your inbox is not full.
3. Contact us if the email has not arrived within 24 hours, as we may have entered an incorrect email address.

You can ALWAYS expect a response from us within 24 hours. If your request requires additional time, we will still contact you within that timeframe and let you know when you can expect further assistance.

Yes! Setup and takedown are included for all delivery orders.

Absolutely. Even if you're using another company for your tent, we're happy to provide tables, chairs, and other rental items as needed.

Our tents are designed to handle moderate weather conditions, and we take extra precautions to secure them safely. However, for the safety of your guests and our crew, we may delay or cancel setup in the event of severe weather such as high winds or storms.

If we determine that weather conditions are unsafe and must cancel the setup, a refund may be issued at our discretion, but is not guaranteed. Please note that refunds are not issued for weather-related cancellations made by the customer.

Yes, you can add items at any time before your event, as long as the items are available and we’re able to approve the adjustment. Please note that additions may affect your delivery fee if the revised order significantly alters how we load or deliver. We’ll always do our best to accommodate your needs while keeping logistics efficient.

Yes. You may reduce any number of items or quantities in your order.

If you have paid only the 25% deposit, the deposit portion associated with the removed items will be retained, and the remaining 75% balance for those items will be removed from your final invoice.

If you have paid in full and request the reduction at least seven days before delivery, we will retain 25% of the cost of the removed items and refund the remaining 75%. All refunds are subject to a 3% credit card processing fee.

Items reduced within seven days of the delivery date are not eligible for a refund.

Yes, Someone must be on-site during delivery to approve the placement and sign off on the delivery. This applies to all setups, not just tents. If no one is available and no prior arrangements have been made in writing, we will be unable to complete the setup. All deliveries are covered under our delivery agreement, which must be signed at the time of delivery.

In some cases, yes—but it depends on your local municipality’s rules. You’re responsible for securing any necessary permits, permissions, or insurance required for public setups. Let us know the details and we’ll help you plan accordingly.

We accept payments through credit/debit card, Checks, Cash.

A 25% non-refundable deposit is required to confirm your booking, and the balance is due no later than one week before the event date.