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Yes, a 25% non-refundable deposit is required to confirm your booking and secure your event date. Your reservation is not guaranteed until the deposit is paid. The remaining balance is due at least one week before your event.
Yes, we offer delivery and pickup services for all our rental items. Delivery fees vary depending on your location and items rented. We’ll confirm all logistics and pricing upfront, so there are no surprises.
Yes! Setup and takedown are included for all delivery orders.
Absolutely. Even if you're using another company for your tent, we're happy to provide tables, chairs, and other rental items as needed.
Our tents are designed to handle moderate weather conditions, and we take extra precautions to secure them safely. However, for the safety of your guests and our crew, we may delay or cancel setup in the event of severe weather such as high winds or storms.
If we determine that weather conditions are unsafe and must cancel the setup, a refund may be issued at our discretion, but is not guaranteed. Please note that refunds are not issued for weather-related cancellations made by the customer.
Yes, you can request changes at any time before your event—even the day before—as long as the items are available and we’re able to approve the adjustment. Please note that last-minute changes may affect your delivery fee if the revised order significantly alters how we load or deliver. We’ll always do our best to accommodate your needs while keeping logistics efficient.
Yes, someone must be on-site during delivery and pickup to approve the placement and sign off on the delivery. This applies to all setups, not just tents. If no one is available and no prior arrangements have been made in writing, we will be unable to complete the setup. All deliveries are covered under our delivery agreement, which must be signed before the event.
In some cases, yes—but it depends on your local municipality’s rules. You’re responsible for securing any necessary permits, permissions, or insurance required for public setups. Let us know the details and we’ll help you plan accordingly.
We accept payments through credit/debit card, Checks, Cash.
A 25% non-refundable deposit is required to confirm your booking, and the balance is due no later than one week before the event date.